Retail on the Run

This series of online workshops and webinars is a modern perspective on core retail skills - small group intensive-style webinars facilitated by retail experts. These events are designed specifically for retail managers and business owners, and are brought to you by the ARA Retail Institute. 

*Free for Victorian participants only, funded by State Government of Victoria. 


Get Strategic with eCommerce

  • Evaluate your business and the current eCommerce landscape

  • Select an appropriate eCommerce platform and plan a content strategy

  • Facilitate eCommerce with inventory logistics planning, payment solutions, fulfillment, after sales and customer data management

Case studies for context, collaborative activities to apply what you’ve learned and the opportunity to develop your own back to business action steps. Duration: 3 hours

Register now:
1 October 2020 9:00am
11 November 2020 9:00am 
20th January 2021 9:00am


Start Smart with Online Customer Experience

  • Use online platforms to deliver the desired customer experience for your brand

  • Ensure an engaging website experience to boost loyalty and referrals

  • Effectively manage refund, exchanges, customer difficulties and complaints across online platforms

Case studies for context, collaborative activities to apply what you’ve learned and the opportunity to develop your own back to business action steps. Duration: 3 hours

Register now:
27 October 2020 9:00am
9 December 2020 9:00am
17 February 2021 9:00am


Finance

  • Store budget fundamentals

  • Rostering secrets to maximise your headcount

  • Business analysis basics – cashflow, profit and viability

Case studies for context, collaborative activities to apply what you’ve learned and the opportunity to develop your own back to business action steps. Duration: 3 hours

Register now:
28 October 2020 9:00am
16 December 2020 9:00am
24 February 2021 9:00am

Leadership

  • Leading through change

  • Building cohesive and engaged teams

  • Cultivating creativity and curiosity to turn challenge into opportunity

Case studies for context, collaborative activities to apply what you’ve learned and the opportunity to develop your own back to business action steps. Duration: 3 hours

Register now:
14 October 2020
2 December 2020
10 February 2021

Visual Merchandising

  • Timeless principles of visual merchandising

  • Visual merchandising and the customer experience

  • Designing easy to execute VM standard

Case studies for context, collaborative activities to apply what you’ve learned and the opportunity to develop your own back to business action steps. Duration: 3 hours

Register now:
18 November 2020 9:00am
27 January 2021 9:00am

Customer Services

  • Creating a customer centric environment

  • The art of sales through storytelling

  • CRM management and events

Case studies for context, collaborative activities to apply what you’ve learned and the opportunity to develop your own back to business action steps. Duration: 3 hours

Register now:
4 November 2020 9:00am
13 January 2021 9:00am

Contact

Business Moreland
Elisa Grassa, Business Development Officer
Phone: 9240 2370
Email: business@moreland.vic.gov.au

Further information

Click here to register for your preferred session.


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DATE AND TIME:

Thursday 1 October 2020 to Wednesday 24 February 2021

Location:

Online event., (Outside Moreland)

Cost:

No cost